Location: Remote
Reports to: COO
Type: Full-time

About ShopView.com

ShopView.com is a rapidly growing SaaS platform that empowers independent heavy-duty truck repair shops with cutting-edge shop management software. As we continue to scale, we're looking for a Client Success Manager who excels in account management and embraces our commitment to AI-driven automation.

The Role

We’re looking for a Client Success Manager to not only manage customer accounts but also to leverage AI and automation to build scalable, efficient customer success processes.

This hybrid role is ideal for someone who thrives at the intersection of client management and operational excellence — using data, systems, and automation to drive results. You’ll take ownership of key success metrics, help structure the team, and scale the Customer Success function as we grow.

Key Responsibilities

• Account Management – Serve as a trusted advisor to our clients, ensuring smooth onboarding, adoption, retention, and expansion.

• Process Optimization – Develop scalable CS workflows, including playbooks for renewals, upsells, risk mitigation, and proactive engagement.

• Data & Reporting – Track retention, NPS, upsells, and other key metrics. Analyze trends and report actionable insights to leadership.

• Customer Communications – Manage structured touchpoints (emails, calls, automated campaigns) to improve customer experience.

• Tool & System Management – Implement and optimize tools (CRM, automation platforms, analytics dashboards) to streamline operations.

• Cross-Team Collaboration – Partner with Product, Sales, and Support to deliver a seamless customer experience and relay insights.

• Leadership & Growth – Take ownership of the CS function. Help hire, structure, and lead the team as we scale.

What We’re Looking For

• 3+ years of experience in Customer Success, with at least 1+ year in a leadership or operational role

• Strong analytical mindset with the ability to interpret and act on data

• Experience with CS tools and automation (e.g., CRMs, customer engagement platforms, reporting dashboards)

• Proactive problem solver who anticipates challenges and builds scalable solutions

• Excellent communicator across client and internal teams

• Startup-ready mindset — adaptable, self-motivated, and comfortable in a fast-changing environment

Why Join Us?

• Be part of a high-growth startup where you can shape the CS function from the ground up

• Autonomy & Ownership – you'll define processes and build the team

• Fast Career Growth – as we scale, so will your opportunities

• Work closely with leadership and make a real impact

  How to Apply:

  We want to get to know the real you—not just the resume version. Please send the following to careers@shopview.com:

  1. Email with Introduction including your CV and/or LinkedIn profile
     
     
  2. A short custom-recorded video introducing yourself and telling us why you’re the right fit for this role

  We review every application carefully and will be in touch if there’s a match.

  Looking forward to hearing from you!