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Home Careers Customer Success Manager
Customer Success Manager
Apr 17 • 2 minute read

Location: Remote
Reports To: Success

About ShopView

ShopView is modern shop management software built for independent heavy-duty and automotive repair shops. We help shop owners cut through chaos, simplify operations, and grow their businesses - without the headaches of outdated legacy systems.

Our platform is fast, intuitive, and AI-powered. We're building the future of repair shop tech with automation, real insights, and real results. Our customers are mechanics, advisors, owners - the folks keeping trucks and cars running - and we help them do it more profitably.

About the Role

We’re looking for a proactive, people-focused, and detail-savvy Customer Success Manager (CSM) to join our team. You'll be responsible for onboarding new customers, driving adoption of key features, guiding accounts toward long-term success, and ensuring we earn every renewal.

This is a high-impact role that blends account management, training, and strategy. You’ll work closely with shop owners and service advisors to help them get value fast, stay engaged, and expand their use of ShopView over time. You’ll also act as the voice of the customer internally, surfacing feedback and helping shape the product roadmap.

If you’re equal parts empathetic and organized-and love turning customers into raving fans-this one’s for you.

What You’ll Do

  •  - Own customer onboarding: run kickoffs, configure accounts, and ensure fast time-to-value.

  •  - Drive product adoption by training customers and introducing features that solve real problems.

  •  - Build long-term relationships with key accounts and ensure high retention and satisfaction.

  •  - Identify upsell opportunities (additional users, locations, modules) and work with sales to close them.

  •  - Track health signals, usage patterns, and risks-intervene early to prevent churn.

  •  - Be a trusted advisor to our customers, not just a support contact.

  •  - Collaborate cross-functionally with sales, product, and support to improve the customer journey.

  •  - Document processes, playbooks, and help content that scales with our customer base.

What We’re Looking For

  •  - 2+ years of customer success, onboarding, or account management experience in SaaS.

  •  - Clear communicator-written, spoken, and on Zoom-you make complex ideas simple.

  •  - Organized, proactive, and great at follow-through. You run tight processes and close the loop.

  •  - Empathetic with customers, but firm when needed. You’re a trusted guide, not a pushover.

  •  - Able to balance 1:1 relationships with scalable processes and automation.

  •  - Tech-savvy and comfortable using tools like HubSpot, Intercom, Loom, ChatGPT.

  •  - You thrive in a fast-moving, startup environment where things aren’t fully figured out yet.

Bonus Points For

  •  - Experience with auto/truck repair software or working with small business customers.

  •  - Spanish fluency

  •  - Training or onboarding background

  •  - Familiarity with product-led growth (PLG) or success-led sales motions

Why Join Us?

ShopView is building the next generation of repair shop software. We care about helping real businesses succeed-and we’re doing it with speed, empathy, and modern tools. As a Customer Success Manager, you’ll be at the heart of it all-helping shops grow, shaping how we scale, and turning customers into fans.

How to Apply

Please send the following to careers@shopview.com:

  •  - Your CV or LinkedIn profile

  •  - A short (2–3 min) custom-recorded video introducing yourself and sharing why you’re a great fit

We review every application carefully and will be in touch if there’s a match.