“ShopView’s unique features have enabled us to save over 10 hours a week at our service desks, and earn us an average extra revenue of $15,000/month across 2 locations.”
Chris Ward – Foothills Group

Poor Management Systems
Holding Back Company Growth
& Revenue Potential

Heavy duty truck shop Foothills Group has four locations across Alberta in Canada, employing more than 100 people across their shops. Since launching in 2017, the company has quickly grown from a small operation out of a backyard garage, into a multimillion-dollar, multi-location heavy duty truck shop market leader.

Despite Foothill Group’s rapid growth and outward success, internally service managers struggled with challenges that so many shop owners face: low tech efficiency and hours of lost time each week. The result was lost productivity and stalled revenue growth.

Where is All That Technician Time Going?

Foothills Group’s technicians always seemed busy, but this wasn’t always reflected in shop output. The main symptom of this was that techs were spending a disproportionate time on computers. Time that should have been spent on jobs on the shop floor.

As a result, hours of technician time were being wasted and job completion times took longer than they should.  The technicians were great at their job. There was no doubting that Foothills Group also had exceptional relationships with their customers. The problem wasn’t their people -- it was the shop management systems they had to manage their people and processes.  The shop management software that Foothills Group was using at the time was laden with slow load times, poor navigation, and a confusing interface. It was this cumbersome combination that was causing lost technician efficiency.

Implementing ShopView Leads to a
25% Increase in Revenue

Foothills Group cycled through four different shop management systems before finding ShopView. Each switch came with hours of downtime, onboarding and training. Yet, the result was always the same: a system that lacked the functionality and usability that people on the shop floor truly need. 

For Foothills Group, it was as if these systems had been built by people who had never run a truck shop. Their intuition was right. They hadn’t. After years of dissatisfaction with other shop management systems, Foothills Group turned to ShopView. 

Right from the outset, ShopView made switching easy thanks to fast, secure data migration and fast onboarding. With ShopView in place, technician time at service desks decreased within weeks. Service managers attributed this to the fact that ShopView had no unnecessary clicks or slow load times, as was typical with previous shop management systems they had used. Plus faster work order build outs meant techs could spend more time on the floor.

“We rolled ShopView out in one shop and the results were a staggering
25% increase in billing within just a few months.”

Chris Ward – Foothills Group

Doubling Revenue in Just 2 Years

Since adopting ShopView, Foothills Group has scaled to more than $20 million in annual revenue. This has made them the No.1 heavy duty truck shop in the Alberta region, in just seven years, no less, when others have been at it for decades.

The potential was always there. But existing management systems had always been the barrier to unlocking growth at scale for Foothills Group. In ShopView, they found the perfect partner to unlock growth by getting service managers and technicians out of the day-to-day weeds of running their shops by simplifying all your time-consuming admin, management and billing.