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Customer Portal for Heavy-Duty and Fleet Shops

Give fleets the transparency they expect. Track units in the shop, submit service requests, and pay invoices online with ShopPay. Simple, secure, and purpose-built for diesel and heavy-duty repair.

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From Service Request to Payment - Fast

One connected flow that keeps your customers moving.

See Units & History
Fleets view which vehicles are in the shop today and check complete service records on past work.
Submit Requests Online
A simple form on your site or inside the portal creates a new job instantly in ShopView.
Review & Pay Invoices
Customers pay securely by card or ACH through ShopPay. No phone calls. No paper checks.
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One Portal, Built for Fleets

Fleet managers, accountants, and shop staff all get what they need in one system.

Fleet Managers
Track unit status in real time, approve new requests, and pay invoices from any device.
Accounting Teams
Every payment flows into QuickBooks® automatically. No more manual reconciliation or missed deposits.
Shop Staff
Service history, notes, invoices, and customer communications are all in one place, easy to search and act on.
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Why Generic Portals Don’t Work for Fleets

Most portals are designed for retail auto shops or generic support. They miss the complexity of heavy-duty workflows, leaving your staff and customers frustrated.

  • Group 1085 Multiple logins for requests, invoices, and payments
  • Group 1085No visibility across multiple units or service history
  • Group 1085 Limited accounting integrations
  • Group 1085 More calls and emails just to get answers

 

Clearer Communication, Less Back-and-Forth

Give your customers updates the moment they need them.

Centralized Updates
Notes, photos, and documents tied to the work order. No lost details.
Email Notifications
Automated messages alert customers when action is required.
Mobile-Friendly Access
Fleet managers and back offices log in securely from any device.

 

Seamless with Your Website

Give customers access without redesigning your site. Add a Customer Login link to your header and fleets land directly in the portal.
Or embed a Request Service button that turns a simple web form into a live work order in ShopView. It’s fast, simple, and ideal for fleets that prefer self-serve.

 

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Get Paid Faster with ShopPay

Close the loop on billing and keep A/R accurate.

2× Faster Payments
Customers pay invoices online. No checks. No waiting.
100% Synced with QuickBooks®
Deposits, fees, and refunds flow automatically to accounting.
Less Aging A/R
Central dashboard shows what’s paid and what’s outstanding.
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Built for Heavy-Duty Shops

Everything your shop needs, built into one portal.

  • Group 1085 Multi-unit visibility across trucks and equipment
  • Group 1085Preventive maintenance history in one place
  • Group 1085 Searchable by unit, VIN, or plate
  • Group 1085 Work order and scheduling integration
  • Group 1085 Inventory and reporting connected
  • Group 1085 Mobile access for shop staff and fleets

 

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Works with Your Back Office

Your accounting and operations teams benefit too.

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  • Group 1085 QuickBooks® sync keeps payments and records accurate without manual entry
  • Group 1085Optional Accounting Services extend support for larger or more complex operations
  • Group 1085 ShopPay integration ensures secure card and ACH transactions with built-in compliance

 

FAQs

Frequently Asked Questions

Contact Us
Can customers approve work in the portal?

Not yet. Approvals are handled through email, but customers can review and pay invoices online.

Does the portal support texting/SMS?
No. Email plus portal keeps communication simple and trackable.
Can fleets see all units and service history?
Yes. Fleet managers see units currently in the shop plus complete service history.
Does it work with QuickBooks®?

Yes. Payments sync automatically to keep accounting accurate.

Is this a CRM?

No. It’s a customer support portal focused on requests, history, invoicing, and payments.

Give Customers the Transparency They Expect and Get Paid Faster

With ShopView’s Customer Portal, fleets track units, submit requests, and pay invoices all in one place.

Start Free Trial
Book a Demo