“We are able to easily track all aspects of our business quickly, from parts to service.”
Paul Terrio  -  Haylock Truck and Trailer

Inefficient Systems Were Costing
Time, Revenue, and Visibility

Haylock Truck and Trailer, based in Aulac, is a busy heavy-duty truck and trailer repair shop with 20 technicians and a rapidly growing operation. But until recently, they were being held back by the limitations of their old system,  GEM-CAR. While the team pushed hard to meet demand, GEM-CAR simply couldn’t keep up. The system was:

• Techs losing time to outdated software
• Manual invoicing and scheduling tasks slowing the shop down
• Time wasted off the floor, in front of a screen
• Missed revenue from inefficient job tracking
• Poor support from software vendors unfamiliar with real-world shop operations

Important processes like invoicing, technician time tracking, and inventory management were manual, clunky, and error-prone.

Technicians Weren’t the Problem. The System Was.

Despite having a strong team and a clear vision, Haylock’s internal workflow was breaking down.
Jobs weren’t being tracked accurately. Inventory was difficult to manage. And valuable time was being lost at every stage of the process , from intake to billing.
The shop wasn’t short on effort. It was short on the right tools.

“We had slow admin work, lost billable time, and zero confidence in what the system was telling us. ”
Paul Terrio  -  Haylock Truck and Trailer

ShopView Delivered 52 Operational
Improvements in Less Than 6 Months

After years of frustration with outdated software, Haylock Truck and Trailer made the switch to ShopView. The results were immediate.

• Implementation was fast and smooth
• Manual invoicing and scheduling tasks slowing the shop down
• The team started identifying real operational wins across the board
• Missed revenue from inefficient job tracking
• And within weeks, ShopView had improved 52 different processes in their shop

From technician time tracking to service scheduling to invoicing and inventory, every part of the business got faster, clearer, and easier to manage. “I don’t have just one favorite feature. We identified 52 processes in our shop that ShopView has improved.”.

“We used to lose hours every day just keeping track of what was going on. Now we’ve got a handle on it  -  all of it.”

Paul Terrio  -  Haylock Truck and Trailer

A System Built to Drive Results

With ShopView, Haylock was able to:

• Save 20+ hours a week
• Add $5,000 - $10,000/month in extra revenue
• Gain better reporting and real-time shop insights
• Improve inventory management and parts tracking
• Speed up invoicing and payments
• Simplify job scheduling and technician oversight

And perhaps most importantly, the team now has complete visibility into how the shop is operating at any moment.