How Haylock Truck & Trailer Gained $15K–$20K in Monthly Revenue Visibility with ShopView
By streamlining 52 shop processes, Haylock saved 20+ hours weekly, improved technician tracking, and turned efficiency into real revenue impact.
Results with ShopView
| Before | After |
|---|---|
| Slow, inefficient shop workflows | Streamlined job tracking and scheduling |
| Poor technician time tracking & lost revenue | 20+ hours saved per week |
| Manual inventory tracking and admin overload | Real-time insights and easier inventory control |
| Limited visibility and poor reporting | $5,000 - $10,000 in added monthly revenue |
"We are able to easily track all aspects of our business quickly, from parts to service."
Paul Terrio - Haylock Truck and Trailer
Inefficient Systems Were Costing Time, Revenue, and Visibility
Haylock Truck and Trailer, based in Aulac, is a busy heavy-duty truck and trailer repair shop with 20 technicians and a rapidly growing operation. But until recently, they were being held back by the limitations of their old system, GEM-CAR. While the team pushed hard to meet demand, GEM-CAR simply couldn't keep up.
- • Techs losing time to outdated software
- • Manual invoicing and scheduling tasks slowing the shop down
- • Time wasted off the floor, in front of a screen
- • Missed revenue from inefficient job tracking
- • Poor support from software vendors unfamiliar with real-world shop operations
Important processes like invoicing, technician time tracking, and inventory management were manual, clunky, and error-prone.
Technicians Weren't the Problem. The System Was.
Despite having a strong team and a clear vision, Haylock's internal workflow was breaking down.
Jobs weren't being tracked accurately. Inventory was difficult to manage. And valuable time was being lost at every stage of the process — from intake to billing.
The shop wasn't short on effort. It was short on the right tools.
"We had slow admin work, lost billable time, and zero confidence in what the system was telling us."
Paul Terrio - Haylock Truck and Trailer
ShopView's Familiar Tale for Heavy Duty Truck Shops
- Time lost to inefficient workflows
- Poor technician time tracking and lost billable hours
- Invoicing delays and admin overload
- Manual inventory and parts tracking
- Poor reporting tools and limited visibility
ShopView Delivered 52 Operational Improvements in Less Than 6 Months
After years of frustration with outdated software, Haylock Truck and Trailer made the switch to ShopView. The results were immediate.
- Implementation was fast and smooth
- Manual invoicing and scheduling tasks slowing the shop down
- The team started identifying real operational wins across the board
- Missed revenue from inefficient job tracking
- And within weeks, ShopView had improved 52 different processes in their shop
From technician time tracking to service scheduling to invoicing and inventory, every part of the business got faster, clearer, and easier to manage. "I don't have just one favorite feature. We identified 52 processes in our shop that ShopView has improved."
"We used to lose hours every day just keeping track of what was going on. Now we've got a handle on it — all of it."
Paul Terrio - Haylock Truck and Trailer
A System Built to Drive Results
With ShopView, Haylock was able to:
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Save 20+ hours a week
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Add $5,000 - $10,000/month in extra revenue
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Gain better reporting and real-time shop insights
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Improve inventory management and parts tracking
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Speed up invoicing and payments
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Simplify job scheduling and technician oversight
And perhaps most importantly, the team now has complete visibility into how the shop is operating at any moment.
Haylock's Favorite ShopView Features
Massive Operational Impact
"It's not about one feature, we're tracking 52 areas where ShopView has made us better."
Inventory & Parts Management
Real-time parts tracking keeps the floor moving and the invoices accurate.
Scheduling & Job Tracking
Techs know what's next. Managers know what's happening. Workflows are smooth.
Reports That Matter
From technician performance to parts profitability, the shop can now measure what matters, and make decisions faster.
"I've already had other shops call me that they use GEM-CAR. I tell them I would never go back to GEM-CAR."
Paul Terrio - Haylock Truck and Trailer