How Grizzly Equipment Repair Uses ShopView to Increase Billed Hours and Grow Revenue Per Tech
Learn how Grizzly Equipment Repair uses ShopView to cut invoicing time, finalize technician stories with AI, and keep a clear view of every job in the shop.
Results with ShopView
| Before | After |
|---|---|
| Hours spent on invoicing and rewriting tech stories | Customer-ready stories at the press of a button |
| No visibility into job status, constant back and forth with techs | A clear, real-time view of every job and truck in the shop |
| No way to track technician efficiency | Billed hours and revenue per tech on the rise |
"Being able to monitor efficiency and how long guys were taking on jobs, and see the metrics of who was efficient and who needed support, means we can focus on the guys that need it so we can service our customers better."
Cody Hagel, General Manager - Grizzly Equipment Repair
Hours Lost to Invoicing, Rewriting Stories, and Chasing Job Status
Grizzly Equipment Repair is a commercial truck and heavy equipment repair shop based in Calgary, Alberta. The team serves customers out of their shop and on the road with a fleet of mobile service trucks.
The people at Grizzly know their trade inside out. The problem was the admin systems around them. Their invoicing was slow and every technician story had to be rewritten before it could go out to a customer. With no clear view of where jobs were at, the service desk spent much of the day going back and forth with techs just to give customers an update.
Where Is All That Service Desk Time Going?
Before ShopView, finalizing and sending invoices took a lot of time. Technician write-ups came in full of spelling mistakes and shorthand, so management ended up rewriting pretty much every story before it reached the customer.
Another issue was visibility into the shop and the work that was lined up to come in and out of the bays. It was hard to see where jobs were at or what was happening with each unit. Giving a customer an accurate update meant tracking down technicians one by one, which is inefficient to say the least. On top of that, there was no way to measure how long techs were taking on jobs and the reports they had were inaccurate. Nobody could say for sure who was efficient and who needed support.
ShopView's Familiar Tale for Heavy-Duty Repair Shops
- Hours lost to slow invoicing and finalizing tech stories
- Every technician write-up rewritten by hand before it could go to a customer
- No visibility into job status, so the desk was always chasing the floor
- No way to track technician efficiency or spot who needed support
- Untracked billed hours limiting revenue per tech
Implementing ShopView: AI Stories, Real Efficiency Tracking, and One Clear View of the Shop
With ShopView in place, rewriting stories on a daily basis disappeared. Technicians enter their story on the work order. One press of the AI button corrects it, takes the spelling mistakes out, and turns rough notes into a professional write-up the customer can actually understand. What used to be a rewrite of nearly every story is now a single click.
Efficiency tracking changed how the shop is managed. Grizzly can now see how long technicians are taking on jobs and compare metrics across the team. That makes it easy to spot who is efficient, who needs more support, and where to focus coaching. Billed hours are tracked and actively being pushed up, and revenue per tech has risen as a result. The best part about it, the efficiency reports they need are only 2 clicks away, and load instantly. No more sifting through mountains of reports to get to the right one.
The interface helped everyone get on board quickly. It is easy for techs to use and easier still for service writers. Parts tracking sits on one page, so nobody is jumping between screens to figure something out.
"Before ShopView, invoicing took a lot of time. Finalizing stories, sending them out. Now our hours billed have been going up, and revenue per tech has gone up because of that. It's definitely paid for itself."
Aidan Brown, Shop Owner - Grizzly Equipment Repair
Billed Hours Up, Revenue Per Tech Up, and a System That Paid for Itself
Since adopting ShopView, Grizzly Equipment Repair tracks hours billed and works actively on increasing them. Revenue per technician has gone up as a direct result, and the team says the system has paid for itself.
The shop also runs on clear data now. Management can see what work is being done, what revenue is coming out of the shop, and where every work order stands, all without the back and forth that used to fill the day.
Grizzly Equipment Repair's Favorite ShopView Features
AI Tech Stories
One button corrects technician stories, removes spelling mistakes, and turns rough notes into professional, customer-ready write-ups, written like a real heavy duty shop wrote it. No more rewriting every story by hand.
Technician Efficiency Tracking
Easily monitor how long techs take on jobs, compare metrics across the team, and focus coaching on the technicians who need support.
Real-Time Job Visibility
See where every job is at and what is happening with every truck, so the service desk can update customers without chasing techs.
One-Page Parts Tracking
Parts are all on one page and easy to see. No jumping between screens to figure something out.
"ShopView's interface is really user-friendly. It's easy for techs to use, it's easier for service writers. If I was recommending it to someone, I'd say it increases efficiency, makes it really easy to manage the shop and track work orders, and gives you a clear view of the data coming out of the shop. What work's being done, what revenue is."
Cody Hagel, General Manager - Grizzly Equipment Repair