Customer Reviews
Rated 5.0 Stars Across Every Major Review Platform
54+ verified reviews from real heavy-duty truck, trailer, and equipment repair shop owners. See why shops trust ShopView to run their operations.
30 reviews on G2
24 reviews on Capterra
Based on 54+ verified reviews
What Heavy-Duty Shop Owners Are Saying
Real feedback from verified users on G2 and Capterra.
Game Changing Program
"I love how fast it is, as well as everything/anything you want to see or get to is no more than 2 clicks away. Very user friendly. They also have an amazing customer support team, they are very responsive and care about solving problems."
Taylor S.
General Manager
Hands down the best platform for Fleets!
"The software is easy to set up! It's also intuitive making it easy to train technicians. Customer support is by far the best I have ever dealt with. Fast replies and go above and beyond to help you solve your problem. Being browser based, it was easy to deploy on tablets no matter what brand or OS."
Brian W.
Fleet Coordinator
ShopView - Redefining repair shop management
"ShopView has sped up our team immensely with it's ease of integration and usage as well as it's incredible feature list. It is very apparent that this software was developed by repair professionals FOR repair professionals."
Chris W.
Shop Owner
Real Results Behind the Reviews
ShopView doesn't just get great reviews. It delivers measurable impact for every shop that uses it.
Average rating across all platforms
Average daily time saved per user
Extra billable tech time per month
Average annual revenue increase
All Reviews
Browse verified reviews from shop owners, technicians, service advisors, and fleet coordinators.
Satisfied user.
"Overall experience 100% satisfied with the system. i have been using it for 2 months and so far im happy with it."
Jimmy M.
Verified User
Great Experience
"Coming from another shop management software the change was night and day. Great ease of use, customer service and tons of new features all the time!"
Curtis S.
Verified User
Great product with great service at a great price to help a great team
"It's easy to use and affordable for our business. We can keep track of all of our customers and have experienced no bugs or issues."
Damjan A.
Verified User
We are rollin now!
"Mind blown awesome. Even computer hatin, change hatin, redneck mechanics are rollin with this! All the guys say, it just gets better the more you use it. I am tracking 40 heavy equipment and big truck projects with 6 guys and the stress is off of me."
Matthew K.
Verified User
Shopview is always ready, are you?
"It just works, it does exactly what you want to do, exactly when you want to do it. Whether you need to toy with work orders in the middle of the night due to having feral children, receive invoices on the weekend and do an inventory recount during the closed hours, it doesn't matter. It's always ready for you."
Shannon W.
Verified User
User Friendly
"What I like most about ShopView is that it is user friendly. Its basic, straight forward and not easy to get lost in."
Tamara B.
Verified User
ShopView review
"Easy system to use, love having dark mode & being able to export inventory into an Excel spreadsheet. Excited for extra features coming soon."
Shellbee C.
Verified User
Reports That Don't Report to a Spreadsheet From The Abyss
"Before ShopView, I've spent more hours (and let's not talk about the dollars) wrestling with clunky software and spreadsheet gymnastics just to get the right data to manage my team properly. Seriously, this thing is saving me time, money, and probably a few remaining brain cells. At this point, it feels less like software and more like a very competent coworker who actually shows up on time and knows what they're doing."
Jeffery D.
Shop Manager
Amazing Customer Support
"Unmatched customer service. Ease of use. Modern user interface design."
Heather F.
Administrator
Super fast program
"Our company ended up making the switch after seeing it used by another mechanical shop, and seeing just how fast it is to click between different screens and actions"
Sam R.
Service Advisor
ShopView makes it easy to keep my customers happy
"It only took me one day of training to get the hang of ShopView, and it's been making my days so much easier ever since. Now I use it all the time on my phone and tablet while I'm on the road. It's made scheduling, tracking, and delegating my daily tasks way more efficient - and honestly, I don't know what I'd do without it now."
Eduardo V.
Customer Service Specialist
Its Fast, Looks Great and Speeds Up Business
"The ShopView team has been great in taking feedback, making changes and adapting the software to make sure that it is exactly what I need. It seems like they are doing anything they can to be better than the other guys we used to use at other shops."
Rob N.
Shop Owner
Great Software
"I would highly recommend Shop View, it has been an amazing program to work in."
Pam H.
Verified User
Shop view the new age of easy
"Everything was so easy to use, I really enjoy being able to see all the details at a glance regarding the customer and vehicle information."
Marni H.
Verified User
Automotive & HD shop management software
"I find ShopView easy to navigate through work orders. From setting up work orders to adding parts, managing inventory with the ability to cycle count to keep inventory up to date, and managing tech times and payroll timesheets makes tracking times for payroll a breeze. The ShopView team is quick to respond to any issues that do arise."
Kerri W.
Parts Specialist
Game Changing Program
"I love how fast it is, as well as everything/anything you want to see or get to is no more than 2 clicks away. Very user friendly. They also have an amazing customer support team, they are very responsive and care about solving problems."
Taylor S.
General Manager
Parts Manager - Personal Experience
"System changeovers are always complicated. Learning how to use ShopView and training new staff on the system has been simple (which is rare with new systems, in my experience). The support team is available to help via the chat feature, which allows for less room for errors."
Kimberly C.
Parts Manager
ShopView - redefining the industry standard
"Completely refreshing. It is very apparent that the designers of ShopView are professionals within the repair industry. Through every feature and careful innovation, it is plain to see that there is unmatched motivation to solve industry failures. ShopView has helped our company operate more effectively, confidently, efficiently and with less downtime than any shop management program we have used before."
Chris W.
Shop Owner
Great feature package
"I really like the fact that you can cycle count your inventory in only a few clicks. It makes inventory counts so much less burdensome."
Chris J.
Verified User
Best shop program on the market
"An innovative system that is focused on efficiency."
Candice H.
Verified User
Shop View is right for YOU!
"If you want to grow, ShopView is your best option. Trust me, we have used the others."
Amber B.
Verified User
First few months on ShopView
"The reporting on this software is great, in just a few clicks I can see almost any metrics I am tracking. We set a lot of goals as a team and having the reporting gives me almost immediate feedback on service writer and technician performance."
Lance F.
Verified User
ShopView Review
"ShopView is easy to navigate and makes the whole workorder to invoicing process seamless"
Davin P.
Verified User
Very user friendly!
"Very user friendly and allows us to keep an eye on what is going on in our shop."
Ryan B.
Verified User
Hands down the best platform for Fleets!
"The software is easy to set up! It's also intuitive making it easy to train technicians. Customer support is by far the best I have ever dealt with. Fast replies and go above and beyond to help you solve your problem. Being browser based, it was easy to deploy on tablets no matter what brand or OS."
Brian W.
Fleet Coordinator
ShopView: Rapid Updates and All-in-One AI Power for Shops
"The constant updates that enhance everything are impressive. I never even have the chance to be bothered by a problem or inefficiency before it's quickly resolved and improved."
Nicholas B.
Verified User
ShopView allows us to focus on getting the job done
"It's allowing me to have more freedom in building jobs, switching between different vehicles on the fly and completing or deferring jobs altogether, giving me more work flow control. Previously to ShopView, we had to approach service for any small changes to the work order. When using it all day, every single day, having the ability to streamline my own jobs is critical."
Hudson P.
Technician
Shopview means we no longer have to fight our software to do our jobs
"It's really easy to integrate and use for all of the tasks required to operate a product knowledge and inventory sales business. It seems like every time we've tried a software leading up to this, we've run into different problems that have no resolution in sight. With Shopview, the sky is the limit."
Damjan A.
Verified User
Very Fast Loading, Looks Great with a Great Dev Team
"You can tell that this software was made by a team of people that have worked in the industry. This shows in the fact that stories are editable by the service team, that there is an AI helping tool that is effective and learned in the terminology of the trade and that the software loads and operates and the pace a busy shop does. It is easy for techs to add lines to their work and communicate what they need in the notes so that the customer is unto date easily. The invoicing looks great and is clear which makes collecting payment easier. The development team is quick to respond to any small bugs we have run into and unlike other software transitions I have endured, our team moved into the system and began operating in it smoothly very fast. Faster than I thought we would with much less headache. The layout is very intuitive and minimal so that there is no clutter to get confused, I think this is why the team took to it so fast."
Robert N.
Shop Owner
Reports That Don't Report to a Spreadsheet From The Abyss
"Let me just say: if ShopView's "Reports" page were a person, I'd buy them a drink and a cookie. This thing is the MVP of my workday. The number of features that this beast unleashes is mind-boggling. What I like best (aside from the fact that it doesn't make me cry like Shopmonkey used to) is how it lets me track "technician efficiency" in a beautiful, job-by-job, line-by-line symphony of productivity. You pick your date range, you get your data, and voila -numbers! Useful numbers! In formats that don't make you want to throw your computer into the river. It doesn't stop there. The "advisor analysis" tab does the same magic for service advisors. It's like ShopView handed me a crystal ball for team performance, only it's not mystical -it's just shockingly well-designed software. Gone are the dark days of building Franken-sheets in Excel, manually dragging formulas across columns. Now I just click a few buttons, export in the format of my choosing (Excel, maybe a stone tablet if they add that next), and boom -clarity. In short, ShopView's Reports page is the best thing to happen to my workflow since the invention of Ctrl+Z. Bravo."
Jeffery D.
Shop Manager
Excellent Software, Amazing Customer Support
"The greatest appreciation that I have for ShopView stems from it's modern aesthetic and curb appeal. Unlike other software that I have utilized in the past, there is not a hodgepodge of unnecessary information or gimmicky hyperlinks to lead you astray. The work orders screen is quite customizable as well, allowing you to sort service orders freely based off of your current needs. ShopView seems to hold their level of customer service and support in the highest regard. Whenever I have a lack of understanding with how to complete a difficult task, or have any feedback for a feature request, the customer support team responds almost immediately. It's important to note that the customer support team seems to have a technical background and are well-versed in all things ShopView, I never experience a transfer or long hold time to get the answers that I need."
Heather F.
Administrator
Shopview works for you
"It's always operational, there's no downtime that I've seen, any day or time of the week. I haven't been slowed down once yet. It's easy to use, and if you cannot figure out what to do in any situation then customer support has your back all the time. I use it at night, during the day, during the weekend, any time that I can squeeze a few extra minutes to accomplish big tasks."
Shannon W.
Verified User
Accessible and efficient management
"One of my favorite things about ShopView is how easy it is to navigate and find everything I need. As I'm getting older, learning new computer systems can be a bit more challenging - but ShopView made it simple. I was able to learn how to use it and make my job more efficient all in just one day"
Eduardo V.
Customer Service Specialist
Fast like lightning
"We switched over to Shop View because of the high load times and delays with navigating different panes inside our previous program. I don't understand how other companies haven't been able to update their software to 2025, but they feel like a potato compared to Shop View. As fast as you can click is as fast as you will get to where you wannabe."
Sam R.
Service Advisor
More Money, Less Hassle: ShopView is Skyrocketing our Shop's Profits
"We have multiple locations with around 50 techs. I did not think we could go from a 7% net profit margin to a 15% net profit margin. The data is so simple to look at that it drives performance within the shops. ShopView changed my perception of shop management systems. We used several in the past, all of which we became very frustrated with, it was as if we needed extra staff to manage the systems. It made no sense. Our company switched several times, always looking for the best. We have been with ShopView for about a year, and we know we have finally found it. They asked if we could write a review for them, and we are more than happy to! Our entire team has never been happier. Thanks, ShopView team! You guys rock."
Verified User
Multi-Location Manager
User-Friendly and Effortless - No Issues Encountered
"The interface is very user-friendly and easy to navigate, making it simple to learn and get started with quickly."
Jimmy M.
Verified User
Easy Transition, Simple and Efficient.
"The system is simple and effective. I am able to navigate the required features with significantly less clicks than any other system I have used. This makes it a pain-free process for training new employees on."
Kimberly C.
Parts Manager
Can use on a mobile, laptop, whatever you want
"How accessible the program is on the phone, laptop, etc to use every single day."
Noah A.
Verified User
Breezy parts sales
"Shop View is making life easier for us by keeping a running catalog of any parts we've ever ordered. This is a huge database, and is a super helpful reference any time we need to search for anything."
Chris J.
Verified User
Review of the shopview platform
"I like how easy it is to use and how quickly we can finalize our business transactiens with the system."
Jason F.
Verified User
Fantastic company and shop software!
"Our experience with Shopview has been nothing but excellent from the start, ease of use for office staff and also our techs are fans of how easy it is to use. The integration of Shopview into our shop was made easy with the help of the Shopview team. Top tier customer service makes a huge difference as well. After using other shop software programs and having transitioned to Shopview has been an eye opener as to what a shop software program should be!"
Sam S.
Verified User
If you need to know how your team and your business is performing consistently get ShopView
"The metric tracking and reporting, within a few clicks I can check and track any metrics I need. Me and my team can always see if we are efficient. What each service advisers ELR is. We set goals, and we know if we are reaching them."
Verified User
Operations Manager
Finally a shop management tool that "gets it"!
"After years of trudging through various shop management applications over my many years working in shops, I've finally found a gem in ShopView. ShopView is so easy to use, we literally just logged in and were off and running. Everything is where you would expect it to be so you don't have to click around blindly while your customer is waiting. Making a work order is fast and when saving jobs we do all the time we can build a work order faster than any other program we have tried. Our service advisors love that they can edit tech stories with AI so the finished invoice is professional without having to worry about missing something. ShopView's customer support team deserves special mention for their responsiveness and expertise. Really looking forward to their QuickBooks integration!"
Evelyn P.
Verified User
ShopView - Redefining repair shop management
"ShopView has sped up our team immensely with it's ease of integration and usage as well as it's incredible feature list. It is very apparent that this software was developed by repair professionals FOR repair professionals. Implementation of the vastly superior ShopView platform from our previous software has been a breeze. The user interface is intelligently designed to create a natural and expected flow to successfully and efficiently complete each users intentions. The customer support team is incredibly helpful, and tackles any questions or training requirements without breaking a sweat."
Chris W.
Shop Owner
Automotive & HD shop management software
"Very user friendly, easy to navigate from page to page and manage work orders."
Verified User
Verified User
Great Program
"I love how quickly I was able to learn the program."
Pam H.
Verified User
Quick and efficient program
"Quick and efficient program. Very easy to use. Great tech support."
Verified User
Verified User
ShopView Review
"ShopView has been an easy switchover from previous softwares. Very easy to navigate."
Davin P.
Verified User
Very user friendly software
"Very user friendly and easy to use. Very easy to train as a new employee."
Ryan B.
Verified User
Changing the Game
"I love how fast and easy to use it is. Load times are a thing of the past as well as the program is easy to use and navigate. Everything just makes sense. Love using this program."
Taylor S.
General Manager
Every shop needs this!!!
"The software is so user friendly and intuitive, easy to learn and easy to use."
Candice H.
Verified User
Keeping it simple
"It makes working very simple, easy to schedule, all the information easy to access and see."
Marni H.
Verified User
A game-changer for our shop!
"ShopView has transformed how we manage our operations. The ability to track everything from parts to labor hours has significantly improved our efficiency. Our billing to our customers has increased from the way they do their timeclock. We are making more money now then we ever have before."
Verified User
Transportation/Trucking
Pays for itself over and over
"We have actually been able cover the cost of ShopView with the extra revenue it has helped us capture. The navigation speed of ShopView is phenomenal! Everything from estimating to job scheduling to reports, in seconds - making our daily tasks a breeze."
Verified User
Transportation/Trucking
Why Heavy-Duty Shops Love ShopView
Lightning Fast
Reviewers consistently highlight ShopView's speed. 2-click navigation and instant load times mean less waiting and more wrench time.
Dead Simple to Use
Users get up and running in a single day. The intuitive interface makes it easy to train technicians and keep the whole team on board.
Best-in-Class Support
Every reviewer raves about customer support. Fast replies, genuine help, and a team that goes above and beyond to solve problems.
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