How Bob Lawrence Truck and Equipment Services Ltd. Gained 20+ Hours Per Week in Operational Efficiency with ShopView
By replacing manual processes and disconnected systems with ShopView, Bob Lawrence Truck and Equipment Services Ltd. improved technician productivity, gained real-time job visibility, and created a more organized and profitable shop operation.
Results with ShopView
| Before | After |
|---|---|
| Slow manual workflows and inefficient scheduling | Improved job tracking and scheduling |
| Poor technician time tracking | Reduced technician downtime |
| Lost billable minutes and limited reporting | Better reporting and real-time insights |
| Limited visibility into shop efficiency | 20+ hours saved every week |
| Difficulty tracking shop performance | Increased revenue and profitability |
"Billable time and tracking all jobs and efficiency has improved dramatically."
Darin Rakoczy - Bob Lawrence Truck and Equipment Services Ltd.
Manual Systems and Inefficient Processes Limiting Shop Efficiency
Bob Lawrence Truck and Equipment Services Ltd., based in Kelowna, is a heavy-duty truck and equipment service business operating in a competitive and fast-paced repair market.
Before implementing ShopView, the shop relied heavily on pen-and-paper processes to manage daily operations, including job tracking, technician time reporting, and scheduling.
While this approach worked during the early stages of the business, it quickly became inefficient as the shop grew and began handling more repair jobs.
Technicians and service managers struggled to track job progress, monitor technician productivity, and keep work orders organized. Without proper reporting tools, it was difficult to understand how efficiently the shop was operating or identify opportunities to improve revenue.
Why Was So Much Time Being Lost?
The biggest issue was the lack of centralized visibility into jobs and technician productivity.
Without a dedicated shop management system, tracking job status and technician performance required manual effort. Service managers had to spend additional time reviewing paperwork and coordinating repairs, which slowed down scheduling and reduced overall efficiency.
These inefficiencies led to lost billable time and made it harder to maintain consistent shop productivity.
"Tracking billable time and job efficiency was one of the biggest challenges before ShopView."
Darin Rakoczy - Bob Lawrence Truck and Equipment Services Ltd.
ShopView's Familiar Tale for Heavy Duty Truck Shops
- Manual processes slowing job tracking and scheduling
- Poor technician time tracking and visibility into productivity
- Lost billable minutes due to inefficient workflows
- Limited reporting tools for measuring shop performance
- Difficulty organizing jobs and monitoring technician efficiency
ShopView Delivered Better Job Visibility and Performance Tracking
Bob Lawrence Truck and Equipment Services Ltd. implemented ShopView to centralize their operations and improve shop management.
With ShopView, the team now manages daily repair operations within a single platform designed specifically for heavy-duty repair shops — work orders, technician productivity tracking, scheduling, job history, and reporting and performance metrics.
One of the most valuable improvements has been the ability to track billable time and technician efficiency more accurately. Service managers now have better insight into job progress and shop performance, enabling them to make faster decisions and keep repairs moving efficiently.
"ShopView has been great to set up and easy to use. The team responds quickly whenever we have questions."
Darin Rakoczy - Bob Lawrence Truck and Equipment Services Ltd.
Steady Gains = Big Results
After implementing ShopView, Bob Lawrence Truck and Equipment Services Ltd. quickly experienced operational improvements:
-
20+ hours saved every week
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$5,000–$10,000 additional monthly revenue
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Improved technician productivity and efficiency tracking
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Better visibility into job progress and repair history
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More organized workflows and scheduling
The shop now has a system designed to support its continued growth and operational efficiency.
Bob Lawrence Truck and Equipment Services Ltd.'s Favorite ShopView Features
Job Tracking and Scheduling
ShopView allows service managers to track jobs more effectively and ensure technicians stay productive throughout the day.
Technician Efficiency Monitoring
The system provides visibility into technician productivity, helping the shop improve billable labor and overall performance.
Real-Time Reporting
ShopView delivers insights into shop performance, making it easier to track revenue, productivity, and repair trends.
Responsive Customer Support
The ShopView team works closely with customers to ensure successful implementation and continued improvements to the platform.
"ShopView has been great to set up and easy to use. The support team responds quickly whenever we need help."
Darin Rakoczy - Bob Lawrence Truck and Equipment Services Ltd.