How is our data secured?

Data is encrypted in transit and at rest, hosted on secure AWS cloud infrastructure, and access is controlled through role-based permissions down to the individual shop. If your admin team has a security questionnaire, send it over and we'll complete it with the exact specifics.

Does ShopView support single sign-on and admin-level user controls?

Yes. ShopView supports single sign-on, so your team logs in once with one set of credentials. Admins manage user access and permissions by role and by shop from one account.

Who owns our data, and what happens if we leave?

Your shop's data is yours. If you ever decide to move on, we will work with you to export it in a usable format.

How long is our data stored?

Your data stays live and accessible for as long as you run ShopView, and it stays yours. If you ever leave, we work with you to export it in a usable format.

What does data migration from our current system look like?

Migration is handled as part of onboarding, fast and secure. The team behind ShopView switched systems repeatedly at its own shops, so the move is designed to be the easiest part of the decision.

What does rollout look like across a large operation?

Customized to how your operation needs it to happen. Some groups phase in shop by shop, some bring several shops live at once, and when the change needs to happen fast, we move fast.

How does pricing work as we add users and shops?

Pricing scales with your users and shops, with no contracts and no hidden fees. A short call gets you an exact figure for the whole operation.

Which accounting and billing systems does ShopView connect with?

Accounting syncs through QuickBooks Online, and fleet receivables run through the Interstate Billing Service (IBS) integration.

Does ShopView have an open API?

Yes. If your operation runs accounting or other software we don't already integrate with, the API lets us connect with it.

What support do we get once every shop is live?

Onboarding and role-based training are included for every shop at no extra cost. Responsiveness is one of the most common things reviewers bring up.

Is in-person training available?

It can be. For larger rollouts, ask our team about on-site training. Role-based training is included with onboarding either way.

ENTERPRISE

Enterprise Shop Management, Stress-Tested at Scale

Shop-level permissions, multi-site reporting, and straight answers for your admins. No contracts, no hidden fees.

Talk to Our Team Send Us Your Security Questionnaire

Rated 5.0 on G2 and Capterra

Verified reviews from 54+ heavy-duty truck, trailer, and equipment repair operations. Read the reviews

5.0

Average rating across both review platforms

18%

Average lift in billed hours, with no added headcount

1.5 hrs

Daily admin time recovered on invoicing and data entry

THE PROBLEM

Software That Passes Procurement Usually Fails the Shop Floor

Most systems that can clear an admin checklist were built for general repair or fleet management, and heavy-duty technicians end up fighting them all day. The tools techs actually like tend to fall apart the moment permissions, data security, and multi-site reporting questions show up. Operations at scale keep getting asked to pick one or the other.

THE SOLUTION

One System of Record Across the Operation

THE RECORD

Everything Lands on the Work Order

Estimates, parts, labor hours, and tech stories all live on the work order, so a job's full history is one record instead of five systems.

THE VIEW

Live Visibility

Revenue, labor capture, and job-level profitability are live for every shop by day, week, month, or any custom range, with nothing waiting on an end-of-month compile.

THE CATCH

Early Intervention

When a shop's labor margin or invoice turnaround starts to drift, it shows in the numbers that week, while the correction is still a small one.

Built for the Way Enterprise Operations Actually Run

Permissions That Mirror the Org Chart

Access is set by role and by shop. Regional managers see every shop they oversee, service desks see their own, and a new shop slots into the existing structure.

Department-Specific Workflows

Every department works in a flow built for it, with automated communication between them, so a job moves from write-up to parts to invoicing without anyone chasing status.

Integrations, Plus an Open API

ShopView syncs with QuickBooks Online and runs fleet billing through the Interstate Billing Service (IBS) integration. For everything else your operation runs, there's an open API to connect it.

Labor Capture and Utilization

An always-on time clock ties technician minutes to work orders, billable or not. Unbilled time doesn't sit in a pot of hours nobody can explain; you see exactly where it went, so time can't disappear and more of it lands on work orders.

"The software is easy to set up! It's also intuitive making it easy to train technicians. ... Being browser based, it was easy to deploy on tablets no matter what brand or OS."

Brian W., Fleet Coordinator - verified review

Built to Get Through Admin Review, Not Just a Sales Demo

Straight answers for whoever on your team has to sign off on this before it ships.

Encrypted in transit and at rest

Data is encrypted in transit and at rest on secure AWS cloud infrastructure.

Single sign-on supported

ShopView supports single sign-on, so your team logs in once with one set of credentials your group already manages.

Audit-ready time and labor records

Technician clock activity, job time, and labor history are kept in clear records you can pull for payroll, reporting, and accountability at any shop.

A rollout that meets you where you are

Onboarding can be phased shop by shop, so you're never fully down at any one shop while the rest of the team gets used to the system.

Have a security questionnaire or a specific compliance question? Send it to our team and we'll return it completed, with the exact specifics your admin review needs.

WHY WE KNOW THIS WORKS

Built by an Operator, Run in Our Own Shops

Our founder spent his career turning wrenches as a heavy-duty technician before growing Foothills Group into a four-shop repair operation in Southern Alberta with more than 100 employees. ShopView is the system those shops run on, every day.

A testimonial can't offer that kind of proof. Slow reports and clumsy workflows cost our own service desks money before they ever reach a customer, so they get fixed. In this category, ShopView is the only system built by heavy-duty truck shop owners.

Read the ShopView story

Questions Enterprise Buyers Ask Us

See How ShopView Handles Enterprise Scale

A walkthrough built around your operation and how you run it. Bring the hard questions, including the security ones.

Talk to Our Team Send Us Your Security Questionnaire