How Delta Truck Center Uses ShopView to Capture More Labor Hours Across Every Location
Learn how Delta Truck Center uses ShopView to run mobile, shop, and internal work across three Texas locations, structure every repair order, and turn short tech notes into two or three more billable hours.
Results with ShopView
| Before | After |
|---|---|
| Reporting was, in the team's words, kind of the Wild West | Every repair order broken down by task, with structured labor lines and parts lines |
| Paperwork filled out by hand to track time, diagnostics, repair, and parts | Time, diagnostics, repair, and parts all in one spot on the same work order |
| Labor hours worked but never billed because the tech's notes were thin | Two or three more hours of labor captured on jobs where the story would have been short |
| No single view across three Texas locations, mobile service, and internal work | All operations visible off one click, no matter which side of the business the job is on |
"As of now we are very streamlined as far as our reporting. Previously it was kind of the Wild West. ShopView breaks it down by detail, by task, and we're able to break all of our labor lines and all of our parts lines structurally and organized."
Adrian Silva, CEO - Delta Truck Center
Paperwork, Scattered Tracking, and Reporting That Was the Wild West
Delta Truck Center runs mobile fleet repair and maintenance out of three Texas locations, in Crosby outside Houston, Sour Lake near Beaumont, and Caddo Mills for Dallas and Fort Worth. Mobile techs go out to the fleet, in-shop teams handle engine overhauls and the heavy diagnostic work, and the customer list runs coast to coast.
The techs know their way around a truck. The paperwork was the problem. A tech got handed a sheet and filled it out to track time, diagnostics, repair, and parts, and every piece of that ended up somewhere different. Pulling a report meant working around a system with no structure behind it.
When Nobody Can See the Whole Operation at Once
Three locations plus a mobile fleet means three versions of what is going on, and a truck being worked on in a customer's yard is the hardest one to see. Checking status meant calling around. There was no one screen that showed the whole operation.
Write-ups cost time that techs would rather spend on trucks. And when a story came out short, the labor billed came out short with it. Hours a tech actually worked never made it onto the invoice because the notes did not spell them out. Parts history was its own hunt, with no fast way to see which repair orders a given part had already been on.
ShopView's Familiar Tale for Heavy-Duty Repair Shops
- Paperwork tracking time, diagnostics, repair, and parts in separate places
- Reporting with no structure behind labor lines or parts lines
- No single view across shop locations, mobile service, and internal work
- Techs at a computer writing up jobs instead of turning wrenches
- Labor hours worked but never billed because the write-up was thin
- Dealer software that is far too heavy for an independent repair operation
Implementing ShopView: One System, Structured Repair Orders, and AI Story Writing
Everything lives in one spot now. Parts management, diagnostics, time, and repair all sit on the same work order, and ShopView breaks each one down by task so labor lines and parts lines come out structured instead of loose. Managers oversee all of it off one click, whether the job is in a bay, out on a mobile call, or internal.
The AI took over story writing. A tech puts in a few entries and ShopView turns that into a full write-up, pulling forward the information the shop actually needs without muddying it with everything else. Less time at a computer, more time on trucks.
The screen tells them what needs attention. Red and blue bubbles flag what has changed, and a Waiting on Parts column stays up so anyone can see which jobs are held up. Parts history is a search: type a part number, or the title it was filed under, and every repair order that part touched comes up right away. When a question does come up, support is one button away and answers come back in about a minute.
"One thing with the AI, we have been able to squeeze out more revenue on our stories. Sometimes the AI elaborates a story in depth, and we're able to capture two or three more hours of labor time that we wouldn't have just based off of the technician's notes."
Adrian Silva, CEO - Delta Truck Center
Two or Three More Hours Captured, and Every Location on the Same Page
ShopView takes a handful of entries and turns them into a complete story, and that has been worth two or three more hours of labor on jobs where the write-up would have been thin. The work was already done. Now it shows up on the invoice.
Oversight is one click. Crosby, Sour Lake, Caddo Mills, a mobile call in a customer's yard, it does not matter which side the work is on, everyone can see what is happening across the board. That keeps people accountable and cuts out most of the questions techs used to have to ask each other. The team's own read is that ShopView made them about ten times more efficient, and that it fits an operation their size without the weight of a dealer system.
Delta Truck Center's Favorite ShopView Features
AI Story Writing
A few entries turn into a full write-up. It pulls forward what the shop needs without the extra noise, and it has been worth two or three more billable hours on jobs where the notes were short.
Waiting on Parts Column
Keep the column up on screen and know exactly which jobs are held up. Red and blue bubbles flag what has changed since the last look.
Parts and RO Search
Type a part number, or the title it was filed under, and every repair order that part is on comes up immediately. No hunting.
Multi-Location Oversight
Three Texas shops, the mobile fleet, and internal work in one view. Oversee all operations off one click and keep everyone on the same page.
"I definitely recommend it, or ask for a free trial just to see. I've worked at the dealers, and a dealer computer system is way too in depth for what an independent repair shop like us is trying to do. We're trying to keep it simplified. It's efficient and it lets us run pretty quickly."
Adrian Silva, CEO - Delta Truck Center