How Lake Country Mobile Services Ltd. Saved 10–20 Hours Per Week and Improved Shop Efficiency with ShopView
After switching from pen-and-paper workflows to ShopView, Lake Country Mobile Services Ltd. streamlined invoicing, job tracking, and scheduling, eliminating hours of manual admin work and improving shop productivity.
Results with ShopView
| Before | After |
|---|---|
| Pen & paper systems slowing daily operations | Faster invoicing and payments |
| Hours lost to manual admin and invoicing | 10–20 hours saved every week |
| Poor technician time tracking | Improved job tracking and scheduling |
| Inventory and parts tracking issues | Easier inventory management |
"Much more efficient. We can produce invoices quickly and eliminate the admin work of transferring technician worksheets."
Brady Beaudry - Lake Country Mobile Services Ltd.
Manual Systems Slowing Down a Busy Commercial Truck Repair Shop
Lake Country Mobile Services Ltd., based in Kelowna, British Columbia, has been serving commercial truck repair customers for over 30 years.
With a team of six staff members, the shop had built a strong reputation in the region. However, the systems they relied on to run the business had not evolved with the shop's growth.
Before implementing ShopView, the team relied heavily on pen and paper processes to manage work orders, technician notes, scheduling, and invoicing.
As the shop became busier, these manual workflows started creating bottlenecks. Technicians completed their work in the field and on the shop floor, but service managers still had to manually transcribe technician worksheets into invoices, a time-consuming process that slowed billing and created unnecessary administrative workload.
Despite having the right people and strong demand for their services, the shop was losing valuable time every week to inefficient processes.
Why Was So Much Time Being Lost?
The team at Lake Country Mobile Services was always busy servicing trucks and commercial equipment, but the back-office work required to manage those jobs was becoming overwhelming.
Manual paperwork created delays at every stage of the workflow. Technicians recorded work on paper sheets, which later had to be transferred into invoices and records. Scheduling jobs and tracking progress required additional manual coordination, and parts and inventory tracking lacked clear visibility.
The result was hours of unnecessary administrative work each week.
"We were spending too much time transferring technician worksheets into invoices instead of focusing on running the shop."
Brady Beaudry - Lake Country Mobile Services Ltd.
ShopView's Familiar Tale for Heavy Duty Truck Shops
- Manual invoicing processes slowing billing and payments
- Technician time tracking handled outside the system
- Inefficient job scheduling workflows
- Inventory and parts tracking issues creating delays
- Administrative work taking time away from running the business
ShopView Streamlined Invoicing, Scheduling, and Job Tracking
Lake Country Mobile Services Ltd. adopted ShopView to replace their manual systems with a single platform designed for heavy-duty repair shops.
With ShopView in place, the shop was able to manage work orders, technician time tracking, scheduling, parts and inventory, and invoicing — all in one centralized system.
One of the biggest improvements came from the invoicing process. Instead of manually recreating technician notes in invoices, ShopView allowed the team to build invoices directly from work orders and technician entries, dramatically reducing administrative workload.
Within weeks of implementation, the team began seeing meaningful operational improvements.
"ShopView helped us produce invoices quickly and reduced the admin responsibility of transcribing technician worksheets."
Brady Beaudry - Lake Country Mobile Services Ltd.
Steady Gains = Big Results
Since implementing ShopView, Lake Country Mobile Services Ltd. has experienced clear operational improvements across the shop:
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10–20 hours saved every week
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Faster invoicing and improved billing turnaround
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Reduced technician downtime
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Improved job tracking and scheduling
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Easier inventory management
By removing the manual bottlenecks that previously slowed operations, the team now spends less time on paperwork and more time focusing on productive repair work.
Lake Country Mobile Services Ltd.'s Favorite ShopView Features
Faster Invoicing
ShopView allows the team to build invoices directly from completed work orders, eliminating hours of manual transcription work.
Improved Job Tracking and Scheduling
Service managers can track job progress and technician assignments more clearly, helping keep work moving efficiently.
Technician Time Tracking
ShopView provides better visibility into technician time and productivity, helping the shop capture billable labor more accurately.
Easier Inventory Management
Parts and inventory tracking is now integrated with work orders, reducing delays and improving shop organization.
"ShopView has made our shop much more efficient."
Brady Beaudry - Lake Country Mobile Services Ltd.