How Pro-Ex Equipment Repairs Ltd Saved 5-10 Hours Per Week and Improved Shop Efficiency with ShopView
After switching from Fullbay to ShopView, Pro-Ex Equipment Repairs Ltd streamlined invoicing, job tracking, and scheduling, eliminating hours of manual admin work and improving shop productivity.
See how a 25-year heavy duty repair shop replaced a slow, costly system and got their time back.
Results with ShopView
| Before | After |
|---|---|
| Slow and cumbersome system for daily operations | Faster invoicing and payments |
| Time lost to inefficient admin workflows | 5-10 hours saved every week |
| Poor technician time tracking | Reduced technician downtime |
| Limited flexibility managing work orders and parts | Improved job tracking and workflow control |
"Much more efficient. Our admin team spends less time service writing and billing, and technicians are more aware of their time."
Heather Plett - Pro-Ex Equipment Repairs Ltd
Manual Systems Slowing Down a Busy Heavy Duty Repair Shop
Pro-Ex Equipment Repairs Ltd, based in Grande Prairie, has been serving heavy duty truck, trailer, and off road equipment repair customers for over 25 years.
With a team of ten staff members, the shop had built a strong reputation in the region. However, the system they relied on to run the business was slowing them down.
Before implementing ShopView, the team used Fullbay to manage work orders, technician notes, scheduling, and invoicing.
Over time, the system became slow and cumbersome for completing simple tasks. Frequent updates and added integrations increased costs while making everyday workflows more complicated.
As the shop grew, these inefficiencies created bottlenecks. Administrative work took longer than necessary, and tracking technician time was not as effective as it needed to be.
Despite strong demand and an experienced team, the shop was losing valuable time every week due to inefficient processes.
Why Was So Much Time Being Lost?
The team at Pro-Ex Equipment Repairs Ltd was always busy servicing trucks, trailers, and equipment, but the administrative workload was slowing operations down.
Slow system performance and inefficient workflows created delays across the shop. Invoicing required more time than necessary, technician time tracking lacked clarity, and simple tasks became more complex than they should have been.
The result was wasted time, reduced efficiency, and unnecessary frustration for both technicians and office staff.
"Our admin team was spending too much time service writing and billing instead of focusing on efficiency."
Heather Plett - Pro-Ex Equipment Repairs Ltd
ShopView's Familiar Tale for Heavy Duty Shops
- Manual or slow invoicing processes delaying billing and payments
- Technician time tracking lacking clarity
- Inefficient workflows for managing jobs
- Systems that slow down everyday tasks
- Administrative work taking time away from running the business
ShopView Streamlined Invoicing, Scheduling, and Job Tracking
Pro-Ex Equipment Repairs Ltd adopted ShopView to replace their existing system with a faster, more intuitive platform designed for heavy duty repair shops.
With ShopView in place, the shop is now able to manage work orders, technician time tracking, scheduling, parts, and invoicing all in one centralized system.
One of the biggest improvements came from how quickly work orders can be built and managed. The ability to move parts from one work order to another directly has made workflows more flexible and efficient.
Instead of dealing with slow and cumbersome processes, the team now operates with a system that is fast, responsive, and easy to use.
Within a short time, the team began seeing improvements in both efficiency and overall shop performance.
"ShopView operates quickly and makes everyday tasks easier without sacrificing important features."
Heather Plett - Pro-Ex Equipment Repairs Ltd
Steady Gains = Big Results
Since implementing ShopView, Pro-Ex Equipment Repairs Ltd has experienced clear operational improvements across the shop:
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5-10 hours saved every week
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$5,000 - $10,000 increase in monthly revenue
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Faster invoicing and improved billing turnaround
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Reduced technician downtime
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Improved job tracking and workflow control
By removing the bottlenecks that previously slowed operations, the team now spends less time on admin work and more time focusing on productivity and efficiency.
Pro-Ex Equipment Repairs Ltd's Favorite ShopView Features
Faster Work Order Creation
Work orders can be built quickly, saving time and keeping jobs moving without delays.
Flexible Parts Management
The ability to move parts between work orders directly improves workflow flexibility and efficiency.
Improved Technician Awareness
Technicians now have better visibility into how their time is spent, helping improve productivity.
Faster System Performance
ShopView runs quickly and efficiently, making everyday tasks easier for the entire team.
"ShopView handles the needs of both technicians and management better than any system we have used. It is fast, easy to use, and helps our shop run more efficiently."
Heather Plett - Pro-Ex Equipment Repairs Ltd