How Short Track Equipment Ltd. Uses ShopView to Grow Revenue 40% and Win Back 30 Hours a Week
Learn how the team at Short Track Equipment Ltd. runs rentals, service, parts, and asset tracking in one system, and cut the time it takes to build a work order in half.
Results with ShopView
| Before | After |
|---|---|
| About 30 hours a week of the operations manager's time spent chasing paperwork | About 30 hours a week back, with revenue up easily 40% |
| Hours upon hours to build a work order, inventory parts, and attach them to the job | Work order build time cut in half, if not more |
| Tracking down techs to figure out what they did a week ago | Hours, mileage, tech time, and notes logged right on the work order |
"We've increased our revenue easily 40% with ShopView. The amount that we pay for ShopView is minuscule to the amount that we get out of a return from it."
Josh Holden, Operations Manager - Short Track Equipment Ltd.
Paperwork, Parts Lists, and Chasing Techs for What They Did Last Week
Short Track Equipment Ltd. is an Edmonton company that specializes in material handling and construction equipment. The business covers rentals, service, parts, and asset tracking.
Before ShopView, operations manager Josh Holden spent a big part of his week on paperwork and chasing it down. Service manager Connor Gardner spent hours upon hours building work orders, inventorying parts, and adding those parts to each job.
Where the Week Was Going
A lot of time went into tracking the guys down and trying to figure out what they did a week ago.
Josh puts the paperwork side at about 30 hours a week of his own time, spent on work orders and chasing paperwork.
ShopView's Familiar Tale for Heavy-Duty Repair Shops
- Paperwork eating up 30 hours of a manager's week
- Hours upon hours to build a work order, inventory parts, and add them to the job
- Chasing techs to figure out what they did a week ago
Implementing ShopView: Rentals, Service, Parts, and Assets in One System
Short Track now runs its day-to-day operations through ShopView. Rentals, service lists, parts, and asset tracking all sit in one place, so when a job comes in the team has the information it needs and is ready to do the work.
Work orders have a slot for everything. Techs put in hours and mileage, log tech time, and write up what they did right on the work order or in its notes, and each entry can go to its own line. Nobody has to chase them down later, and it works just as well on the go.
Short Track also worked with the ShopView team to set up templates. And the crew is still finding more it can do with ShopView, including ShopCoach AI and other features that have come along over time.
"It went from taking hours upon hours to build the work order, inventory parts, build the parts to the work orders, all of that. It definitely streamlined it all and probably cut the time in half, if not more."
Connor Gardner, Service Manager - Short Track Equipment Ltd.
40% More Revenue, 30 Hours Back, and a Shop That Can Plan Its Week
Josh says revenue is up easily 40% since the switch, and ShopView saves him about 30 hours a week he used to spend chasing paperwork. In his words, they would basically be lost without it.
For Connor, the change shows up in planning. He can stay on top of everything happening in the shop and lay out the week ahead, and shop jobs especially are more predictable now. Building a work order takes half the time it used to, if not less.
Being Canadian mattered too. There are not many options for Canadian shops, and ShopView is based in Calgary. The Short Track team has met the people behind it, grown alongside them, and plans to keep doing that.
Short Track Equipment Ltd.'s Favorite ShopView Features
Rentals and Asset Tracking
Rentals, service lists, parts, and asset tracking all run through the same system, so the information the team needs is stored in one place.
Work Orders With a Slot for Everything
Hours, mileage, tech time, and notes go right on the work order, and each entry can be assigned to its own line. No chasing techs for last week's details.
Parts on the Work Order
Inventory parts and add them to the work order without the hours it used to take. Work order build time dropped by half or more.
Planning the Week
Connor can keep on top of everything going on in the shop and plan out the week, especially shop jobs, where it's more straightforward how things will go.
"Every shop that I've ever walked into, if they're using a different software, I recommend ShopView to them. It's completely changed our entire business."
Josh Holden, Operations Manager - Short Track Equipment Ltd.