How The Shop Truck and Trailer Repair Ltd. Increased Technician Efficiency to 85% and Added $20K in Monthly Revenue with ShopView
By replacing paper-based processes with ShopView, The Shop Truck and Trailer Repair Ltd. transformed how they track work orders, technician productivity, and shop performance, unlocking major gains in efficiency and revenue.
Results with ShopView
| Before | After |
|---|---|
| Pen-and-paper job tracking and spreadsheets | Fully digital work order and reporting system |
| Poor technician time tracking | Technician efficiency increased from 60% to 85% |
| Limited reporting and visibility | Advanced reporting and performance insights |
| Lost billable minutes and inefficient scheduling | 10–20 hours saved every week |
| Lower shop revenue | Monthly revenue increased from $70K to $90K |
"Everything you need is at the tip of your fingers."
Kirstie Doi - The Shop Truck and Trailer Repair Ltd.
Paper-Based Processes and Spreadsheets Slowing Down Shop Operations
The Shop Truck and Trailer Repair Ltd., located in Winnipeg, is a growing heavy-duty truck repair operation with a team of technicians handling a steady volume of repair work.
Before implementing ShopView, the shop relied primarily on pen-and-paper processes combined with spreadsheets to manage work orders, technician time tracking, and shop reporting.
While this approach worked initially, it quickly became inefficient as the shop grew. Technicians and service managers spent too much time managing paperwork, searching through past work orders, and manually compiling reports to understand shop performance.
Important information such as repair history, parts usage, and technician efficiency was scattered across multiple systems. This made it difficult to track jobs efficiently and identify opportunities to improve shop performance.
Why Was So Much Time Being Lost?
The biggest issue was lack of visibility into shop performance and job workflows.
Without a centralized system, service managers had to spend hours manually reviewing spreadsheets and paperwork just to understand how the shop was performing.
Tracking technician efficiency, reviewing repair history, and analyzing shop profitability required significant manual effort. These inefficiencies slowed decision-making and limited the shop's ability to improve operations.
"Managing work orders and scheduling work is so much easier now. I can view all the unit and customer history instantly."
Kirstie Doi - The Shop Truck and Trailer Repair Ltd.
ShopView's Familiar Tale for Heavy Duty Truck Shops
- Paper-based job tracking slowing shop workflows
- Poor technician time tracking and productivity visibility
- Hours spent manually creating reports and analyzing data
- Lost billable minutes from inefficient job scheduling
- Limited visibility into shop performance and profitability
ShopView Delivered Real-Time Visibility and Powerful Reporting
The Shop Truck and Trailer Repair Ltd. implemented ShopView to bring all shop operations into a single system designed specifically for heavy-duty repair shops.
Instead of relying on paperwork and spreadsheets, the team now manages all daily operations directly within ShopView — work orders, technician time tracking, scheduling, repair history, parts tracking, and performance reporting.
One of the most impactful improvements was the ability to access real-time performance reports. Service managers can now instantly analyze technician productivity, shop performance, and repair trends without spending hours manipulating spreadsheets.
"The performance reporting is incredible. I can pull any report I need daily, weekly, or monthly."
Kirstie Doi - The Shop Truck and Trailer Repair Ltd.
Steady Gains = Big Results
Since implementing ShopView, The Shop Truck and Trailer Repair Ltd. has achieved measurable improvements across the business:
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10–20 hours saved every week
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$10,000–$20,000 additional monthly revenue
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Monthly revenue increased from $70K to $90K
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Technician efficiency increased from 60% to 85%
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Parts margin increased from 25% to 30%
The shop now has complete visibility into technician performance, repair history, and parts usage, enabling better decisions and more efficient operations.
The Shop Truck and Trailer Repair Ltd.'s Favorite ShopView Features
Advanced Performance Reporting
ShopView provides detailed reporting on technician efficiency, shop profitability, and job performance, helping service managers make better operational decisions.
Complete Work Order Visibility
Service managers can quickly view customer and unit history, track jobs in progress, and manage scheduling efficiently.
Simplified Shop Management
Instead of juggling spreadsheets and paperwork, everything is organized in one system designed for heavy-duty repair operations.
Excellent Customer Support
The ShopView team continuously improves the platform based on feedback from real shop owners and managers.
"The reporting and visibility alone have completely changed how we manage our shop."
Kirstie Doi - The Shop Truck and Trailer Repair Ltd.