How Yetti Diesel Increased Technician Efficiency from 30% to 85% and Streamlined Shop Operations with ShopView
After switching from Fullbay and QuickBooks to ShopView, Yetti Diesel improved technician productivity, simplified work orders, and gained better visibility into shop performance, creating a more efficient and scalable repair operation.
Results with ShopView
| Before | After |
|---|---|
| Difficult-to-use software and disconnected systems | Streamlined workflows and improved job tracking |
| Poor technician time tracking | Technician efficiency increased from 30% to 85% |
| Slow invoicing and administrative work | Faster invoicing and reduced admin time |
| Lost billable minutes and inefficient scheduling | 5–10 hours saved every week |
| Limited visibility into shop performance | Better reporting and real-time insights |
"ShopView has made us more efficient. We love the tracking of customer units and the AI features."
Marjorie Bailey - Yetti Diesel
Disconnected Systems Creating Inefficient Workflows
Yetti Diesel, located in Belgrade, Montana, is a growing heavy-duty repair shop specializing in truck repair, fleet maintenance, diesel service, and equipment repairs.
With a team consisting of five technicians, a service writer, an administrator, and an owner, the shop needed a system that could support both shop operations and mobile service work.
Before implementing ShopView, Yetti Diesel relied on Fullbay and QuickBooks to manage different parts of their operation. While these tools provided some functionality, they created disconnected workflows that slowed down daily operations.
Technicians struggled with inefficient processes, service managers lacked clear reporting, and administrative work took longer than it should. As the shop grew, these inefficiencies began limiting productivity and making it harder to manage jobs efficiently.
Why Was So Much Time Being Lost?
The main issue was slow and inefficient workflows combined with limited visibility into shop performance.
Technicians spent unnecessary time navigating systems that weren't intuitive or designed specifically for their workflow. Administrative tasks such as invoicing and job tracking also required more time than necessary.
Without clear reporting and efficient job tracking, it became difficult to measure technician productivity or identify opportunities to improve efficiency.
"The processes and flow for both the shop and office improved immediately."
Marjorie Bailey - Yetti Diesel
ShopView's Familiar Tale for Heavy Duty Truck Shops
- Difficult-to-use systems slowing daily operations
- Poor technician time tracking and productivity visibility
- Inefficient job scheduling and workflow management
- Lost billable minutes due to disconnected processes
- Limited reporting and insight into shop performance
ShopView Simplified Workflows and Improved Shop Visibility
Yetti Diesel implemented ShopView to bring all shop operations into one unified platform designed specifically for heavy-duty repair shops.
With ShopView, the team now manages work orders, technician time tracking, scheduling, parts and inventory, and reporting and performance insights — all within a single system.
One feature that stood out immediately was ShopView's AI-powered assistance, which helps technicians generate job stories, estimate repair times, and organize work orders faster. This reduced the time technicians spend documenting jobs and allowed them to focus more on repairs.
Additionally, the system improved how the shop tracks customer units, job history, and technician productivity.
"The ease of creating work orders, technician stories using the AI feature, scheduling, ordering parts, and inventory are just the tip of the iceberg."
Marjorie Bailey - Yetti Diesel
Steady Gains = Big Results
After implementing ShopView, Yetti Diesel quickly began seeing improvements in operational efficiency:
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5–10 hours saved every week
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Improved technician productivity and job tracking
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Faster invoicing and administrative processes
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Technician efficiency increased from 30% to 85%
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Better reporting and shop performance visibility
With ShopView, the shop now has the tools needed to scale operations and maintain efficient workflows as the business continues to grow.
Yetti Diesel's Favorite ShopView Features
AI-Assisted Technician Stories
ShopView's AI tools help technicians generate repair notes and job documentation quickly, saving valuable time.
Customer Unit Tracking
The platform makes it easy to track customer equipment, service history, and upcoming repairs.
Improved Shop Workflow
ShopView simplifies scheduling, job tracking, and work order management across the entire team.
Easy Implementation and Support
The Yetti Diesel team highlighted how smooth the onboarding process was and how responsive the ShopView support team continues to be.
"The team has been great from the first call to setup and ongoing support. Everyone has been awesome."
Marjorie Bailey - Yetti Diesel